Delete your Wishpoints account

Last updated: July 13, 2026

This is a translation provided for convenience. The Spanish version of this page prevails in case of any discrepancy.

This page explains how to request the deletion of your account in Wishpoints (an app developed by Ricardo Ulises Eslava Ventura) and what happens to your data when you do.

Option 1: delete your account from the app

If you have Wishpoints installed, you can delete your account directly from the app:

Open the Wishpoints app.
Go to the Profile tab.
Open Settings.
Select Delete account.
Confirm the action. You will be asked to confirm explicitly, since deletion is permanent.

Option 2: request deletion by email

If you have already uninstalled the app or cannot access your account, send an email to hola@wishpoints.mx from the address you registered with, using the subject “Account deletion”.

We will verify your identity and process the request within a maximum of 30 calendar days. We will email you once the deletion is complete.

What data is deleted

When you delete your account, we permanently erase:

Your user account (name, email address, and credentials).
Your wishpoints: place names, coordinates, categories, status (want to go / visited), visit dates, and personal notes.
Any photos you uploaded to your wishpoints.
Your profile photo, if you added one.
Your tags, emotions, and in-app preferences.
Device identifiers associated with push notifications.
Any public links you generated by sharing a wishpoint or your passport. They will stop working.

What data is retained, and for how long

Billing and subscription records: if you purchased Wishpoints Premium, we retain transaction records for as long as Mexican tax law requires (up to 5 years). These records do not contain your wishpoints or your photos.
Server logs: may be retained for up to 90 days for security and abuse-prevention purposes, after which they are automatically deleted.
Backups: your data may remain in encrypted backups for up to 30 days after deletion, until the backup cycle overwrites them.

Active subscriptions

Deleting your account does not automatically cancel an active subscription. Subscriptions are managed through Google Play or the App Store. Cancel it in the corresponding store before deleting your account to avoid future charges.

This action is permanent

Once deleted, your account and your wishpoints cannot be recovered. If you want to use Wishpoints again later, you will need to create a new account from scratch.

Contact

For any questions about this process or about how we handle your personal data, write to hola@wishpoints.mx. See also our Privacy Notice.